How- To Guide: HTC Unlock via IMEI
What our service does and does not do – make sure you understand what you are buying!
HTC Unlock via IMEI allows you to remove the network lock from your HTC handset. After you unlock your phone, it will work with all compatible SIM cards (smart chips), even with those for different network providers.
This service will NOT remove your phone’s security lock, NOR recover a forgotten SIM card PIN or PUK.
Check if your mobile is supported
First, you should make sure you mobile phone model is supported by our service. HTC mobiles are sold directly under the HTC brand, but are also available under network provider brand names, which typically give no indication of their original HTC name and manufacture.
Before buying, we strongly recommend that you use our Find Phone option, select manufacturer HTC and
in a case you know the HTC model name of your mobile: select HTC
in a case you do not know the HTC model name of your cell phone: select your phone operator/carrier/manufacturer (e.g., T-Mobile, i-Mate, Qtek, Sony Ericsson)
in the Network dropdown list, and press OK . All supported devices will appear on the next page.
Alternatively, you can simply use our search tool. Just enter part of your phone model (e.g. G1, X1, Diamond2, etc.) in the search box, and hit the SEARCH button. If your phone is found, click on its name for more details about supported services and features.
If you cannot find your mobile model and you are sure it is manufactured by HTC, please feel free to contact us at info@fastgsm.com with information about your phone’s model, and we will be happy to check for you whether or not your device is supported.
Unsupported Operators and Networks:
There are a few specific networks which routinely change unlock codes after they receive their handsets from HTC, and therefore we are not able to provide a working unlock code for these phones.
All models from below networks are NOT supported for unlocking:
- 3 Austria
- All Networks from Portugal
- All Network from Austria
- Brazil Telecom
- Claro Argentina
- Claro Brazil
- Claro Chile
- Claro Dominican Republic
- Claro Guatemala
- Digitel Venezuela
- KPN Netherland
- Mobinil Egypt
- Movistar Chile
- Movistar Equador
- Movistar Spain
- Neuf Telecom France
- One Macedonia
- Telenor Norway
- Tigo El Salvador
- Tigo Spain
- TIM Brazil
- VIPnet Croatia
- Vivo Brazil
- Vodafone Spain
Below models from specific network are not supported for unlocking:
- HTC Hero & Tattoo from Orange UK
- HTC Fuze from AT&T
- Qtek 9100 from Movistar Mexico
- SPV C100 from Orange Spain
- HTC HD from Play Poland
- HTC S420 from Vodafone UK
- HTC S621 Excalibur from Telcel Mexico
- HTC S710 (Vox) from SFR France/NEUF Telecom France
- HTC S730 from Hungary
- HTC S730 from Telenor Norway
- HTC Touch HD, Viva, Innovation, Nikki, Dual Touch from Bouygues France
- HTC Wildfire, HD2 (T8585), Touch Pro, Desire from Vodafone Romania
- HTC HD from Play Poland Network
- X02HT from Softbank Japan
If you have one of these phones or network providers, please DO NOT purchase an unlock code for your unit. You will get a code but it won’t work!
Check if your phone asks for a SIM unlock code
Your mobile is supported? What next? You must verify that it can accept an unlock code. This is quite easy: Just insert a different network’s SIM card (smart chip), and see whether a network lock message is shown and whether you can input an unlock code and press OK.
Buy credit and Input IMEI
Your phone is supported AND can accept an unlock code? Great! Now you can proceed with purchasing your unlock code.
First, create an account at fastgsm.com if you don’t have one already. Signup requires ONLY your email address and the creation of a password, no other information needed! Once you sign up for your account, you will receive an activation link in your email inbox. Click on this link, and your account will be activated immediately. (If you get an error when trying to open the link from your email client, just copy and paste the link into your favorite web browser and open the page manually.)
Second, log in to My Account at fastgsm.com with your new user account, and purchase HTC Unlock via IMEI credits on the Buy page. You will need one (1) unlock code for each phone you want to unlock. Then you can instantly purchase your desired number of credits through PayPal. (Currently, we support payment by PayPal only.)
Once your purchase is completed and your payment processed, you will receive an email notification that we have added credits to your account. Go to My Account, click on the Use credit button next to “Unlock HTC via IMEI”, enter the IMEI code of your phone and press OK button. We will calculate your unlock code.
In most cases, you will receive your unlock code within six (6) hours or less, though in a few cases delivery can take up to 24 hours. But once we have produced an unlock code for you, we will dispatch a notification email to you immediately, and you can view your code on the My Account page.
Enter Unlock Code into your mobile phone
Once you get the unlock code, you just insert a different network SIM card into your mobile and enter your unlock code into the network lock notification screen screen which will appear. Now you have an unlocked phone!
Thank you for choosing the FastGSM service!
If you need any further assistance, you can contact our sales team at sales@fastgsm.com or our support team at support@fastgsm.com. Our representatives will be happy to help you!
